Contact Us.

Resolution Ready provides training, consultancy and tools to help local authorities and community organisations strengthen how they handle complaints, concerns and service challenges — with clarity, confidence and care.

Request a Consultation Today

This field is for validation purposes and should be left unchanged.
Having an external view helped us step back and see the bigger picture. The feedback was practical and clear, with a focus on what really mattered. It’s been an invaluable part of improving our complaint responses.

Service Manager, Safeguarding and QA

Some cases carry significant risk and reputational impact. Having access to hourly support at short notice means we can get a second opinion, draft help, or complaint handling guidance without delay. James understands the system and the stakes.

Customer Relations Manager

Resolution Ready Connect

A free sign-up space for professionals who want to stay connected. Resolution Ready Connect offers early access to new resources, priority notice of training dates, and occasional email updates to help you stay in the loop. No fluff, no pressure—just practical tools, ideas, and opportunities to support your work.

Resolution-Ready-Local-Authority-Experts-for-Complaints-Against-Families-and-Children-004

The Coffee and
Complaints Lounge

Join our FREE informal online meet-ups for people working in or around complaints. Whether you're a complaints manager, investigator, advocate, or service lead, these sessions offer space to reflect, share challenges, and learn with others who 'get it'. Each session is lightly facilitated and designed to feel safe, useful, and human.

Resolution-Ready-Children-Act-Complaints-Support-UK-002
Group 2

Upcoming Training and Events

See What's Coming Up

Check out our latest training sessions, workshops and networking opportunities. From half-day skill-building workshops to full signature training programmes, we regularly run events designed to support complaints professionals across England. Early bird discounts and group booking rates often available.

View Upcoming Events