Contact Us
Some cases carry significant risk and reputational impact. Having access to hourly support at short notice means we can get a second opinion, draft help, or complaint handling guidance without delay. James understands the system and the stakes.
Resolution Ready Connect
Resolution Ready Connect is our email update list for people who want to stay connected with our work. When you sign up, you’ll get early access to new tools, resources and training dates, along with occasional updates about what we’re working on. It’s a simple way to keep in touch with ideas, events and support that might be useful to you.
No pressure and no sales language. Just practical updates when we have something worth sharing.

The Coffee and Complaints Lounge
Join our free informal online meet-ups for people working in or around complaints. Whether you manage, investigate, respond to or support complaints, these sessions offer space to reflect, share challenges, and connect with others who understand the work. Each one is lightly facilitated and keeps things simple, practical and real.


Training and events
Join one of our upcoming sessions
We run training and facilitated sessions throughout the year for people working in children’s services, the voluntary sector and community settings. These sessions are practical, grounded and give space to build confidence and connect with others. You can view all upcoming dates on our Eventbrite page.