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Resolution Ready supports people and services to think differently, respond clearly and work with purpose – through training, consultancy and creative tools.

Contact Us

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Having an external view helped us step back and see the bigger picture. The feedback was practical and clear, with a focus on what really mattered. It’s been an invaluable part of improving our complaint responses.

Service Manager, Safeguarding and QA

Some cases carry significant risk and reputational impact. Having access to hourly support at short notice means we can get a second opinion, draft help, or complaint handling guidance without delay. James understands the system and the stakes.

Customer Relations Manager

Resolution Ready Connect

A free sign-up space for people who share our aims and want to stay connected. Whether you’re interested in our training, consultancy, creative facilitation or wider work, Resolution Ready Connect gives you early access to new tools and resources, first notice of training dates, and occasional updates straight to your inbox. No pressure, no fluff – just useful ideas, practical support, and ways to stay involved.

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The Coffee and
Complaints Lounge

Join our free informal online meet-ups for people working in or around complaints. Whether you manage, investigate, respond to or support complaints, these sessions offer space to reflect, share challenges, and connect with others who understand the work. Each one is lightly facilitated and keeps things simple, practical and real.

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Upcoming Training and Events

See What's Coming Up

We run training, workshops and creative sessions throughout the year. Whether you’re working in children’s services, the voluntary sector or community support, you’ll find practical events designed to help you build skills, connect with others and think more clearly about your work.

View Upcoming Events