We help you listen, reflect and structure so you're ready to respond

Complaints support and training, safeguarding reviews, facilitation and strategy development, for local authorities, charities and the organisations that support children and families.

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Independent, based in the north east and working nationally. Led by James Anderson, drawing on twenty-five years in children's services, safeguarding and statutory practice.

Organisations we have worked with

Bath and North East Somerset Council | Birmingham Children's Trust | Bournemouth, Christchurch and Poole Council | Bradford Children and Families Trust | East Riding of Yorkshire Council | Gateshead Council | Gloucestershire County Council | Hull City Council | London Borough of Lewisham | Making Changes North East | North Somerset Council | Reach Charity Ltd | Somerset Council | South Gloucestershire Council | Stepney Bank Stables | Surrey County Council | Swindon Borough Council | The Football Association

Cycle-animated

25+

Years working with children, families and the organisations around them, from frontline practice to senior and strategic roles.

40+

Local authorities, charities, schools and national bodies who have asked us in.

75+

Statutory investigations conducted and review panels chaired, as independent investigating officer and independent panel chair.

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Complaints

Training, consultancy and quality assurance for teams handling Children Act complaints.

  • Training built on real cases
  • Support on complex or sensitive complaints
  • Quality assurance of stage 1 and stage 2 responses

More on complaints

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Facilitation

Designing and running the conversations that matter.

  • Away days and team development
  • Involvement work with children and families
  • LEGO Serious Play and other methods

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Safeguarding

Safeguarding review, policy and training for charities and community organisations.

  • Practice and risk reviews
  • Policies and procedures
  • Training for staff and trustees

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Strategy development

Vision, goals and a plan the board owns.

  • Visioning day
  • Full strategy development
  • Strategy refresh

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Fixed scope

Two reviews you can commission on their own

Both look at how something works in practice rather than only on paper, and both end with a written report and a conversation about what it found.

Complaints Process Health CheckAn independent review of how your children's complaints procedure works in practice, from the day a complaint arrives to what the response actually says.Read what is involvedSafeguarding Health CheckAn independent review of how safeguarding works in your organisation, across policy, recording, reporting routes and the way concerns were handled.Read what is involved

Both are scoped and costed in advance, and the first conversation is always free.

Let's Talk