Our services
Complaints
Training, consultancy and quality assurance for teams handling Children Act complaints, so responses are right first time.
More on complaintsFacilitation
Designing and running the conversations a team needs to get right, so decisions are made in the room.
More on facilitationSafeguarding
Safeguarding review, policy and training for charities and community organisations, so you can show your arrangements work in practice.
More on safeguardingStrategy
Strategy, theory of change and service review for charities and local authorities, so you end with a clear direction and a plan the organisation owns.
More on strategyComing in from outside is what makes it possible to see clearly what is happening, and to hold a conversation an organisation cannot hold for itself.
Track record
25+
Years in children's services, safeguarding and statutory practice, from frontline work to senior and strategic roles.
75+
Statutory complaint investigations completed as independent investigating officer.
40+
Stage 3 review panels chaired as independent panel chair.
The investigations and panels are James's personal appointments, commissioned directly by local authorities.