We help you listen, reflect and structure so you are ready to respond

Resolution Ready offers independent review, training, facilitation and improvement support to local authorities, children's trusts and charities.

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We review how organisations handle complaints and keep children safe, help put right what a review finds, and train the people who do that work. Boards and teams also bring us in to run the conversations where they work out what to do next, from a single away day to a full strategy.

All of it is independent. Coming in from outside is what makes it possible to see clearly what is happening, and to hold a conversation an organisation cannot hold for itself.

Resolution Ready is an independent practice based in the north east and working nationally. It started in 2025 and draws on twenty-five years in children's services, safeguarding and statutory practice.

Organisations worked with, through Resolution Ready and James's independent appointments

Bath and North East Somerset Council | Birmingham Children's Trust | Bournemouth, Christchurch and Poole Council | Bradford Children and Families Trust | East Riding of Yorkshire Council | Gateshead Council | Gloucestershire County Council | Hull City Council | London Borough of Lewisham | Making Changes North East | North Somerset Council | Reach Charity Ltd | Somerset Council | South Gloucestershire Council | Stepney Bank Stables | Surrey County Council | Swindon Borough Council | The Football Association

The Thinking Differently cycle: Listen, Reflect, Structure, Respond

Most of this work comes in when a decision is about to be looked at closely, by a family, a panel, a regulator or a board.

25+

Years in children's services, safeguarding and statutory practice, from frontline work to senior and strategic roles.

40+

Local authorities, charities, schools and national bodies worked with.

75+

Statutory investigations and review panels undertaken by James personally, as independent investigating officer and panel chair.

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Complaints

Training, consultancy and quality assurance for teams handling Children Act complaints.

  • Training grounded in statutory practice
  • Support on complex or sensitive complaints
  • Quality assurance of stage 1 and stage 2 responses

More on complaints

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Facilitation

Designing and running the conversations a team needs to get right.

  • Away days and team development
  • Involvement work with children and families
  • LEGO Serious Play and other methods

More on facilitation

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Safeguarding

Safeguarding review, policy and training for charities and community organisations.

  • Practice and risk reviews
  • Policies and procedures
  • Training for staff and trustees

More on safeguarding

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Strategy development

Vision, goals and a plan the board owns.

  • Visioning day
  • Full strategy development
  • Strategy refresh

More on strategy development

Fixed scope

Two reviews you can commission on their own

Both look at how something works in practice rather than only on paper, and both end with a written report and a conversation about what it found.

Complaints Process Health CheckAn independent review of how your children's complaints procedure works in practice, from the day a complaint arrives to what the response actually says.Read what is involvedSafeguarding Health CheckAn independent review of how safeguarding works in your organisation, across policy, recording, reporting routes and the way concerns were handled.Read what is involved

Both are scoped and costed in advance, and the first conversation is always free.

Let's talk