Our services
Complaints
Training, consultancy, quality assurance and the Complaints Process Health Check for teams handling Children Act complaints, so responses are right first time.
Facilitation
Designing and running the conversations a team needs to get right, including LEGO® Serious Play®, in sessions from one hour to a full day, in person or online, so your group leaves with decisions it has made itself.
Safeguarding
The Safeguarding Health Check, training, mentoring and hands on support for charities and community organisations working with children, so you can show your arrangements work in practice.
Strategy
Purpose, vision, strategy, theory of change, leadership and governance support for small to medium sized children's charities, so you end with a clear direction and a plan your trustees and staff have agreed.
Online training
Our own short courses on safeguarding, complaints, facilitation and strategy, and courses written around your own policies and procedures, for staff and volunteers to work through at their own pace, with a completion record for each person.
Free resources
Free checklists, templates and guides for complaints, safeguarding, facilitation, strategy and theory of change, so you can start the work yourself with tools you can adapt.
Coming in from outside is what makes it possible to see clearly what is happening, and to hold a conversation an organisation cannot hold for itself.
Track record
25+
Years in children's services, safeguarding and statutory practice, from frontline work to senior and strategic roles.
75+
Statutory complaint investigations completed as independent investigating officer.
40+
Stage 3 review panels chaired as independent panel chair.