Our services
Complaints
Training, consultancy, quality assurance and the Complaints Process Health Check for teams handling Children Act complaints, so responses are right first time.
Facilitation
Designing and running the conversations a team needs to get right, in short sessions, half days or full days, in person or online, so decisions are made in the room.
Safeguarding
The Safeguarding Health Check, training, mentoring and hands on support for charities and community organisations, so you can show your arrangements work in practice.
Strategy
Visioning days, strategy development, theory of change and service review for charities and local authorities, so you end with a clear direction and a plan the organisation owns.
Free checklists, templates and guides for complaints, safeguarding, facilitation, strategy and theory of change. See the free resources
Coming in from outside is what makes it possible to see clearly what is happening, and to hold a conversation an organisation cannot hold for itself.
Track record
25+
Years in children's services, safeguarding and statutory practice, from frontline work to senior and strategic roles.
75+
Statutory complaint investigations completed as independent investigating officer.
40+
Stage 3 review panels chaired as independent panel chair.
The investigations and panels are James's personal appointments, commissioned directly by local authorities.