Our services
Complaints
Training, consultancy and quality assurance for teams handling Children Act complaints, so responses are right first time.
Training, consultancy, quality assurance and the Complaints Process Health Check.
More on complaintsFacilitation
Designing and running the conversations a team needs to get right, so decisions are made in the room.
Short sessions, half days and full days, in person or online.
More on facilitationSafeguarding
Safeguarding review, policy and training for charities and community organisations, so you can show your arrangements work in practice.
The Safeguarding Health Check, training, mentoring and hands on support.
More on safeguardingStrategy
Strategy, theory of change and service review for charities and local authorities, so you end with a clear direction and a plan the organisation owns.
Visioning days, strategy development, strategy refresh, theory of change development and service review.
More on strategyFree checklists, templates and guides for complaints, safeguarding, facilitation, strategy and theory of change. See the free resources
Coming in from outside is what makes it possible to see clearly what is happening, and to hold a conversation an organisation cannot hold for itself.
Track record
25+
Years in children's services, safeguarding and statutory practice, from frontline work to senior and strategic roles.
75+
Statutory complaint investigations completed as independent investigating officer.
40+
Stage 3 review panels chaired as independent panel chair.
The investigations and panels are James's personal appointments, commissioned directly by local authorities.