Clear thinking and practical support that strengthens practice with children and families

Resolution Ready provides consultancy, training and facilitation for children’s services, charities and community organisations.

Our work brings safeguarding, service review, policy support and facilitation together in one place so teams can work with clarity and confidence.

Our approach is rights-based and trauma-informed. It draws on experience in safeguarding, early help, complaints, quality assurance, policy development and facilitation. Everything is shaped around helping teams listen, reflect, structure their work clearly and respond well.

Children’s services

Specialist consultancy, training and service review across safeguarding, early help, complaints, quality assurance and improvement.

Thinking Differently

Facilitation, LEGO Serious Play and creative tools that help teams reflect, plan and solve problems together. Also used across our charity work and wider consultancy.

Charity and community support

Practical support with safeguarding, policy, training and service development for voluntary and community organisations.

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Working with councils and children’s trusts

We support local authorities with practical and clear input across children’s services.

This includes:

• consultancy across safeguarding, early help, complaints and quality assurance
• support with complex Children Act complaints and decision-making
• quality assurance, case reviews and escalation reduction
• clear tools and training that strengthen practice and oversight

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Creative facilitation with LEGO® Serious Play®

Thinking Differently offers structured facilitation to help teams slow down, reflect and plan.

Sessions can help groups:

• explore challenges and understand what is getting in the way
• think clearly about what is working and what needs to change
• build shared solutions through guided model-building
• plan next steps together at a steady, unhurried pace

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Support for charities and community organisations

We help voluntary organisations build safe, confident and well-structured services.

Support often includes:

• safeguarding advice and help with difficult situations
• reviewing or updating policies, roles and responsibilities
• training for staff, volunteers and trustees
• practical tools to keep everyday decisions safe and consistent

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Our Theory of Change

If we start by listening to people’s experiences,

and we give space to reflect on what’s happening and what needs to change,

and we bring practical tools and clear structure to support better responses,

then people can act with confidence, services become more consistent, and outcomes for children and families improve.

 

 

Our approach is built around four connected elements: Listen, Reflect, Structure and Respond.

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We’ve relied on James’ input and advice for our most sensitive and high-risk complaints. Having expert advice on hand at short notice has helped us get it right first time and avoid escalation. Calm, focused support at just the right time.

Complaints and Representation Manager

Led by James Anderson CMgr FCMI, Founding Director of Resolution Ready

James is a consultant with over twenty years’ experience across safeguarding, early help, children’s rights and charity governance. He supports councils, children’s trusts and voluntary organisations with policy development, service review, safeguarding advice and facilitation through Thinking Differently and LEGO® Serious Play®. James also holds senior trustee experience and works nationally as part of wider improvement and development work.

Having an external view helped us step back and see the bigger picture. The feedback was practical and clear, with a focus on what really mattered. It’s been an invaluable part of improving our complaint responses.

Service Manager, Safeguarding and QA