
Working with councils and children’s trusts
We support local authorities with practical and clear input across children’s services.
This includes:
• consultancy across safeguarding, early help, complaints and quality assurance
• support with complex Children Act complaints and decision-making
• quality assurance, case reviews and escalation reduction
• clear tools and training that strengthen practice and oversight

Creative facilitation with LEGO® Serious Play®
Thinking Differently offers structured facilitation to help teams slow down, reflect and plan.
Sessions can help groups:
• explore challenges and understand what is getting in the way
• think clearly about what is working and what needs to change
• build shared solutions through guided model-building
• plan next steps together at a steady, unhurried pace

Support for charities and community organisations
We help voluntary organisations build safe, confident and well-structured services.
Support often includes:
• safeguarding advice and help with difficult situations
• reviewing or updating policies, roles and responsibilities
• training for staff, volunteers and trustees
• practical tools to keep everyday decisions safe and consistent

Our Theory of Change
If we start by listening to people’s experiences,
and we give space to reflect on what’s happening and what needs to change,
and we bring practical tools and clear structure to support better responses,
then people can act with confidence, services become more consistent, and outcomes for children and families improve.
Our approach is built around four connected elements: Listen, Reflect, Structure and Respond.

Led by James Anderson CMgr FCMI, Founding Director of Resolution Ready
James is a consultant with over twenty years’ experience across safeguarding, early help, children’s rights and charity governance. He supports councils, children’s trusts and voluntary organisations with policy development, service review, safeguarding advice and facilitation through Thinking Differently and LEGO® Serious Play®. James also holds senior trustee experience and works nationally as part of wider improvement and development work.
Having an external view helped us step back and see the bigger picture. The feedback was practical and clear, with a focus on what really mattered. It’s been an invaluable part of improving our complaint responses.
