Evidence-Based. Rights-Focused. Practical Solutions That Work.
Our approach combines rigorous research with real-world experience to deliver training and consultancy that creates lasting change. We focus on what actually works in the pressured environment of English local authority children's services.
Evidence-Based Foundation
Rights-Based Methodology
Immediate Implementation Tools
Research-Led Practice, Not Academic Theory
We spotted a gap in available evidence about Children Act complaints handling and stepped in to fill it. Our Freedom of Information research across local authorities revealed that over 70% had no structured quality assurance process for stage one responses, while fewer than half provided formal training to investigating officers. This research directly shapes the practical training and tools we develop, ensuring our support addresses real problems rather than theoretical concerns.
Rights-Based and Trauma-Informed Methods
We believe services work best when people feel heard, respected and treated fairly. This includes both children and families and the professionals supporting them. Our rights based, trauma informed approach helps teams understand not just what to do, but why it matters. We focus on building empathy, clear communication and fair decision making processes that restore trust and prevent further harm.
Turning Evidence Into Immediate Action
We don't just share research findings - we use them to create practical solutions. Every piece of training includes ready to use templates, checklists and planning tools based on what we know works. Our consultancy focuses on implementing changes that deliver results, whether that's reducing escalation rates, improving response quality or strengthening team confidence in handling complex cases.
Supporting People, Not Just Systems
Behind every complaint is a family seeking answers and a professional trying to do their best under pressure. Our approach recognises the human element in complaints handling. We provide structured support that builds individual confidence while creating systems that support good decision making. We work alongside teams rather than imposing generic solutions, understanding the real pressures of frontline children's services.
Continuous Learning and Improvement Focus
We believe complaints are opportunities to learn, not just problems to close. Our approach helps services capture insights from complaints and turn them into service improvements. Through our free Resolution Ready Connect network and ongoing research, we create spaces for shared learning and collective improvement across the sector, ensuring good practice spreads beyond individual organisations.
