Supporting those supporting children and families, with confidence and care

From busy local authority children's services teams to grassroots community organisations, we provide tailored support that fits your context, challenges and resources. Here's who we work with and how we help them succeed.

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Sector-Specific Expertise

Deep understanding of both local authority statutory requirements and voluntary sector challenges, with tailored approaches for each context.
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Flexible Support Models

From comprehensive local authority programmes to affordable charity support, with pro bono options ensuring accessibility regardless of budget constraints.
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Multi-Level Impact

Supporting individual practitioners, team managers and senior leaders simultaneously to create sustainable, organisation-wide improvement in complaints handling.
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Local Authorities - Our Core Expertise

We've worked with over 30 local authorities, supporting everyone from frontline complaint investigators to senior heads of service. Our experience spans large metropolitan councils to smaller unitary authorities, each facing unique pressures but sharing common challenges around Children Act complaints handling. We understand the legal framework, operational pressures and resource constraints that shape daily practice in local government children's services.

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Grounded in the
Children Act

We provide training, consultancy and practical tools that help council staff handle complaints with more structure, confidence and reflection. Having worked with over 30 local authorities, we understand both the legal framework and the operational pressures that come with children's services. Our approach is values-led, focusing on improvement rather than simply managing problems.

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Charities and Community Organisations - Flexible, Affordable Support

We also work with small and large charities. James brings senior, board-level experience in the voluntary sector, and many of our services are easily transferrable to charitable organisations. We offer practical support with policy reviews, management and service reviews, safeguarding and complaints advice, and quality assurance. We understand the pressures charities face and tailor our approach to fit your structure, resources and aims—whether you’re a local project or a national organisation.

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Supporting UK Public and Voluntary Sectors

We work with complaints teams, adjudicating officers, stage two investigators, heads of service, and voluntary organisations across Britain. Whether you're managing formal investigations, redesigning a system, or trying to make your team's work clearer and more consistent, we're calm, experienced and easy to work with.

Rights-Based, Trauma-Informed Approach

We believe services work best when people feel heard, respected and treated fairly. This includes both children and families and the professionals supporting them. Our work is shaped by a rights-based, trauma-informed and practical approach that helps council’s strengthen outcomes by building the tools, structure and clarity they need to do their jobs well.

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Working with Different
Types of Organisations

Do you only work with large local authorities?
Not at all. We've supported authorities of all sizes, from large metropolitan councils to smaller unitary authorities. Our approach scales to fit your team size and resources, and smaller authorities often see faster implementation and dramatic improvements.
Can you support organisations outside England?
Our work focuses on England where the Children Act complaints framework applies. While some general training content may be relevant elsewhere in the UK, our consultancy and statutory complaints training are specifically designed for the English legal context.But, we're always happy to have a conversation as much of the work we do is easily applicable to other UK nations, and indeed the rest of the world!
How do you adapt your approach for different types of organisations?
We always start with a conversation or a virtual cuppa. We will always seek to understand your context, pressures and goals. Our principles remain the same, but our delivery is always tailored.
Do you work with organisations that have had serious complaints or safeguarding issues?
Yes, we regularly support organisations through difficult periods. Our approach is non-judgmental and focused on practical improvement. We provide critical friend support to help you strengthen systems and rebuild confidence without adding to existing pressures.
Can you support multi-agency partnerships or collaborative working?
Absolutely. We have experience facilitating sessions for multi-agency teams and understand the challenges of creating consistent approaches across different organisational cultures. Our creative facilitation methods work particularly well for bringing diverse teams together.
What if we're not sure whether our organisation needs support?
We offer free initial conversations to explore your situation and discuss options. Many of our most successful pieces of work have started with a simple discussion about challenges you're facing. There's no obligation and we'll be honest about whether we can help.
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