Free guide: the Children Act complaints procedure on one page

The three stages of the statutory complaints procedure for children's social care in England, with the timescales that apply at each one. Written for complaints teams and the managers who respond to complaints.

What is in it

  • Who can complain, and the time limit
  • Stage 1 local resolution and its timescale
  • Stage 2 investigation, the investigating officer and independent person
  • Stage 3 review panel, and the route to the Ombudsman

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