Useful links
Resolution Ready does not provide advice, support or representation to children, families or professionals, and we cannot help with an individual complaint or case.
If you are unhappy with a decision made by children's services, or with the way you or your child have been treated, complaints are handled under the council's own statutory procedure. Details of how to complain are on your local council's website.
The organisations below may be able to help. The links are for information only and are not a substitute for legal or specialist advice. We do not endorse the organisations listed and are not responsible for the content of their websites.
If you or someone you know needs urgent help, contact your local council's children's services team or a qualified professional.
Advocacy and children's rights
Article 39 campaigns for the rights of children in care and residential settings. James Anderson is a trustee of Article 39.
NYAS, the National Youth Advocacy Service, provides advocacy and legal advice to children and young people, particularly within the care and justice systems.
Coram Voice works to make sure children in care have a voice in decisions that affect their lives.
Become supports children in care and young care leavers.
Legal information and support
Family Rights Group advises and supports families who are involved with social care or in care proceedings.
Child Law Advice provides free legal information for children, young people and families on matters including care proceedings and education.
Cafcass, the Children and Family Court Advisory and Support Service, works in the family courts to represent the interests of children in care and other proceedings.
Complaints and raising concerns
Children's Commissioner for England is the independent champion for children in England. Children in care and children living away from home can contact the Help at Hand service directly.
Local Government and Social Care Ombudsman investigates complaints about councils and social care providers, including children's services, once the council's own complaints procedure has been completed.
Parliamentary and Health Service Ombudsman handles complaints about the NHS and government departments where local resolution has failed.
Ofsted takes concerns about children's social care providers, including children's homes, fostering and adoption agencies.
