Free statement of complaint template

The statement of complaint sets the scope of a stage 2 investigation under the Children Act 1989. It is agreed with the complainant before the investigation starts, and every finding in the report goes back to it.

What is in it

  • Six points of guidance on writing the statement
  • Using the complainant's words, with the detail underneath
  • Recording the outcome the complainant wants
  • A form for the details, each complaint and anything outside scope

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