Useful links
Resolution Ready does not provide direct support, advice, or representation to children, families, or professionals. The resources listed on this page are provided for information purposes only and are not a substitute for professional legal or specialist advice. We do not endorse any of the organisations listed and are not responsible for the content of external websites. If you or someone you know needs urgent help, please contact a qualified professional or your local council's children's services team directly.
How to make a complaint about children's services
If you are unhappy with decisions made by children's services, or the way you or your child have been treated, you have the right to make a complaint. Children and young people, parents, carers, and others acting on behalf of a child can all raise concerns. The first step is to contact your local council directly; most councils have a dedicated complaints procedure for children's services, which you can find on their website. You can ask to speak to a complaints officer or submit your complaint in writing. If you feel you need support through the process, an advocate can help you understand your rights and make sure your voice is heard.
Advocacy & children's rights
Article 39 Campaigns for the rights of children in care and residential settings. www.article39.org.uk
NYAS (National Youth Advocacy Service) Provides advocacy and legal advice to children and young people, particularly within the care and justice systems. www.nyas.net
Coram Voice Ensures children in care have a voice in decisions that affect their lives. www.coramvoice.org.uk
Legal information & support
Family Rights Group Advises and supports families who are involved with social care or in care proceedings. www.frg.org.uk
Child Law Advice Provides free legal information for children, young people, and families on matters including care proceedings and education. www.childlawadvice.org.uk
Cafcass The Children and Family Court Advisory and Support Service — works in family courts to represent the interests of children in care and other proceedings. www.cafcass.gov.uk
Complaints & raising concerns
Children's Commissioner Independent champion for children in England — can receive complaints and concerns about children's rights and welfare. www.childrenscommissioner.gov.uk
Local Government & Social Care Ombudsman Investigates complaints about councils and social care providers, including children's services. www.lgo.org.uk
Parliamentary & Health Service Ombudsman Handles complaints about NHS and government services where local resolution has failed. www.ombudsman.org.uk
