Privacy Policy

Last updated: 08/07/2025

Who We Are

Resolution Ready is a training and consultancy organisation specialising in Children Act complaints support. Our website address is: www.resolutionready.org.uk

Company Details:

Business Name: Resolution Ready
Contact: hello@resolutionready.org.uk
Phone: 07923 465645
Address: England, UK

What Personal Data We Collect and Why

Contact Forms and Enquiries

When you contact us through our website forms or email, we collect:

  • Name and email address
  • Phone number (if provided)
  • Message content
  • IP address for security purposes

Legal basis: Legitimate business interests (responding to enquiries) and contract performance.

Email Newsletter/Mailing List

If you sign up for our Resolution Ready Connect network or newsletters:

  • Email address
  • Name (if provided)
  • Subscription preferences

Legal basis: Consent (you can unsubscribe at any time).

Website Analytics

We use Google Analytics to understand how visitors use our website:

  • Anonymised usage data
  • Pages visited
  • Time spent on site
  • General location (country/city level)

Legal basis: Legitimate business interests (website improvement).

Cookies

Our website uses essential cookies for basic functionality and analytics cookies to improve our service. You can control cookie preferences through your browser settings.

Essential cookies: Required for website functionality
Analytics cookies: Google Analytics (anonymised data)

How Long We Keep Your Data

Contact enquiries: 3 years from last contact
Newsletter subscriptions: Until you unsubscribe
Website analytics: 26 months (Google Analytics default)

Who We Share Your Data With

We do not sell or rent your personal data. We may share data with:

Email service providers (for newsletters) - UK/EU based services
Google Analytics - for website analytics (anonymised data)
Legal requirements - if required by law

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Object to processing
  • Data portability
  • Withdraw consent (for newsletter)

To exercise these rights: Email hello@resolutionready.org.uk

Data Security

We implement appropriate technical and organisational measures to protect your data, including secure hosting, encrypted communications, and regular security updates.

International Transfers

Some services we use (like Google Analytics) may transfer data outside the UK. These transfers are protected by adequate safeguards under UK data protection law.

Complaints

If you have concerns about how we handle your data, you can complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via our website.

Contact Us

For any questions about this privacy policy or your personal data:

Email: hello@resolutionready.org.uk
Phone: 07923 465645